Feedback and Complaints

Our practice encourages patients to give feedback, both positive and negative, as part of our dedicated approach to comprehesive healthcare, and we have processes in place for responding to feedback

We welcome feedback at any time through one of the following methods:

  • Email –
  • Phone: 02 4443 4700
  • Our suggestion box located in the waiting room, allowing on-the-day anonymous feedback

Where possible patients are encouraged to raise any concerns directly with the practice team and attempts are made for a timely resolution of such concerns within the practice in accordance with our complaints resolution process.

We conduct RACGP approved surveys every 3 years which meet all accreditation requirements outlined in the RACGP standards. Feedback collected includes, but is not limited to, the following 6 categories that are considered critical to patient’s experiences within healthcare facilities.

  • Access and availability
  • Information provision
  • Privacy and confidentiality
  • Continuity of care
  • Communication skills of the clinical staff
  • Interpersonal skills of clinical staff

The data collected is analysed and the findings, including any improvements made, are communicated back to our patients.

Suggestion and Survey results

Based on our previous survey in addition to suggestions we have received, we are pleased to have made the following changes:

  • Introduction of an online booking system, that also allows patients to book online, receive appointment reminders and receive notifications of their returned test results, including no-action outcomes.
  • Increased access to bulk billing consultations. Since November 2023 we have been proud to be able to offer bulk billing consultations to government Pension and concession card holders.

Our Services


Therapeutic venesection has been shown to be beneficial in patients with conditions such as haemochromatosis and polycythaemia. By removing 250-500ml of blood at regular intervals

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National Immunisation Program Our practice has specially qualified Nurse Immunisers who administer all government funded vaccination programs after completing a pre-vaccination screening process, including:  Childhood

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Skin Cancer Checks

Our centre has a dedicated skin clinic operating daily. Our skin doctor has completed additional training, offering comprehensive skin cancer checks as well as operative

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Child Health Checks

A child health check aims to ensure that children are growing and developing as well as possible. These checks are performed at specific ages and

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